TERMS AND CONDITIONS OF SALE

About Us

We operate the website www.stormribs.com

We are Storm Marine Limited, a company registered in England and Wales under company number 10059090, VAT number is GB 300 4951 42 and with our registered office at Magnolia House, Grosvenor Place, Finchdean Road, Rowland’s Castle, Hampshire, PO9 6FE.

Service Availability

Our site is only intended for use by people resident in the countries listed in delivery policy and costs. We do not accept orders from individuals outside those countries.

Your Status

By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and that you are purchasing the products outside the course of your normal business or trade and not for resale.

How the contract is formed

After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been despatched (Despatch Confirmation). The contract between us (Contract) will only be formed when we send you the Despatch Confirmation.

The Contract will relate only to those Products whose despatch we have confirmed in the Despatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the despatch of such Products has been confirmed in a separate Despatch Confirmation.

Stock Availability

We do try to ensure that we have good stock availability of all products. However, some goods may sell faster than we predict. If the item you have ordered is not in stock, we will do our best to get it for you as quickly as possible. If we cannot get the item, we will cancel your order immediately and let you know by email.

If we can get the item but cannot deliver it to you within our delivery policy, we will email you with the option to cancel your order.

Conformity of the Products

We warrant to you that any Product purchased from us through our site will, on delivery, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.

In the event that you have an issue with your Product, please refer to our Returns Policy below. Please be aware that nothing in our agreement with you affects your legal rights relating to goods that don’t conform with the contract, whether this is due to issues of quality, description or otherwise. You can get advice about your legal rights from your local Trading Standards office or Citizens' Advice Bureau.

Every care has been taken to ensure that the descriptions and specifications of our products on this website are correct. However, whilst the colour reproduction is an extremely close representation, a slight variation in the actual goods can occur, particular as relates to RIB or inflatable tube colours.

Warranty

Our warranty can be viewed here. The limited warranty provides cover for six years on Hypalon boats and 4 years on PVC boats and covers faulty workmanship and material quality for the duration of the coverage.

Price and Payment

The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.

If you are ordering from the UK, Isle of Man or Channel Isles all prices are shown in sterling and include 20% VAT. If ordering from the Channel Isles, please select Channel Isles from the country field when entering your delivery details at checkout, this will deduct VAT for Channel Isles customers. 

Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Despatch Confirmation.

As all orders are shipped directly from the UK, you may have to pay customs fees when your parcel reaches your chosen shipping country. You are responsible for any import duties, customs and local sales taxes, and you’ll need to pay these fees to release your order from customs. We don’t have any control over customs and import tax and we can't tell you exactly how much you will be charged, as this varies widely depending on your shipping country. Any orders with a value above the threshold amount will be charged import fees, so we recommend contacting your shipping country’s customs office for more information before placing your order.

Mispricing

Despite our best efforts, items on our website may occasionally be mispriced. We verify prices as part of our despatch procedures and if an item’s correct price is lower than the price shown online, we will charge you the lower amount and send you the item. If the item’s correct price is higher than the price shown online, we will contact you for instructions before the Despatch Confirmation is sent out. For the avoidance of doubt, Storm Marine shall be under no obligation to honour the incorrect price or Order.

To Pay for Your Order

Payment for Product can be made on the Storm Marine website (stormribs.com) in full or we offer an installment plan for purchases of RIBs and inflatables.

Under our installment plan, you can pay 50% of the total purchase price upon order and 50% upon handover of your RIB or inflatable.

The installment plan option is not available for online purchases and you need to pay via telephone or in person at our trading address.

Payment for all Products must be by credit or debit card, PayPal, Klarna or Apple Pay. We accept payment with Visa, MasterCard and American Express credit cards, as well as Maestro, Visa Electron and Visa Debit cards.

We do not accept payment by cheque. You can only see our price list in sterling, but we accept card payments from anywhere in the world.

To protect credit and debit cardholders, all payments are screened using 3D Secure (MasterCard SecureCode and Verified by Visa) and by an independent fraud prevention service. We may contact you for additional security purposes should we deem this necessary.

Complaints

In the event of you having a complaint or problem with any aspect of our service or the products we offer, please email us at info@stormribs.com. We take all complaints extremely seriously and we will try to rectify any problem quickly and effectively.

All complaints will be acknowledged within 1 working day and will be resolved as soon as possible. We will always keep you informed throughout the process of resolving your complaint and we will keep the details of your complaint confidential. We always welcome feedback from our customers and are continually looking at ways to improve our service.

Alternative dispute resolution

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with the resolution of our complaints process, Alternative Dispute Resolution is available, including online dispute resolution at https://www.cedr.com/consumer/

Content

Do not rely on information on this site. The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources. User-generated content is not approved by us. This website may include information and materials uploaded by other users of the site. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

Risk and title

The Products will be your responsibility from the time of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Notices

All notices given by you to us must be given to us at our registered office or via email at info@stormribs.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

Transfer of rights and obligations

The contract between you and us is binding on you and us and on our respective successors and assignees. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Waiver

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

A waiver by us of any default will not constitute a waiver of any subsequent default.

No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

Severability

If any court or competent authority decides that any of the provisions of these terms and Conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

Entire agreement

These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.

We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Our right to vary these terms and conditions

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Despatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

Jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formaton (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of England and Wales.

Third party rights

A person who is not party to these terms and conditions or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

Use and disclosure of information

Your information is treated in accordance with our Privacy Policy

Returns Policy

In the event that you are not entirely satisfied with your purchase from Storm Marine, you have the option to exchange the item, for us to issue a credit note or have your purchase refunded in full (excluding carriage) provided that the item is returned within 14 days, unused and in its original condition and packaging. Packaging and protective boat covers and sheeting must also be in the same condition as you received it in.

Returns will be made under conditions as set out below:

If you need to return an item, please always contact us first to discuss your reasons and the best options for us to arrange the shipping. You can email us at info@stormribs.com

Goods ordered incorrectly

If you return goods because they were ordered incorrectly, then you will need to pay the return courier costs.

If you would like us to replace the goods, we will charge you carriage on the replacement.

If you do not want a replacement, we will issue you with a Credit Note to use on our online store at a future date to the value of the goods returned, excluding postage.

Faulty Goods

If you return an item because it was arrived faulty, we will refund the shipping any costs you incur in returning it to us. However, please always check with us prior to returning any goods as only approved postage cost will be refunded. Occasionally, we will have to ask our workshop to test and confirm a faulty product before issuing a refund. We reserve the option to make a make a full and effective repair as an alternative to issuing a refund in cases where a repair would satisfy a first quality standard.