PRIVACY POLICY
Introduction
Storm Marine Limited is a company registered in England and Wales (registration number 10059090), whose trading address is Storm RIBs, Northney Marina, Hayling Island, PO11 0NH.
You can contact Storm Marine either by post at our trading address or via email using info@stormribs.com
Storm Marine Limited (collectively referred to as Storm, "we", "us" or "our" in this privacy policy), respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
By using this website, you accept the conditions of use described below. Storm Marine reserve the right to modify these conditions at any time, without notice.
Purpose of this Privacy Policy
This privacy policy aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter or make an enquiry.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
Data Controller
For the purposes of the General Data Protection Regulation, (‘GDPR’), Storm Marine is the data controller under the Regulation. This means that we determine the processes and means of processing personal data. We are considered exempt from registering with the Information Commissioner’s Office, but you have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, and would respectfully request you contact Storm Marine in the first instance.
Changes to the Privacy Policy and Changes to Your Data
We keep our privacy policy under constant review. This version was last updated on 23rd May 2024.
It is vital that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us and we will endeavour to ensure we update our data as soon as is practically possible.
Third-party Links and Applications
Whilst we try to limit the number of external sites, platforms and applications we use, the Storm Marine website may from time to time include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit to ensure you are comfortable with their approach to privacy.
Your Data and What We Collect
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data such as your first name, maiden name, last name, username or similar
Identifiers such as your marital status, title, date of birth and gender
Contact Data such as your billing address, delivery address, email address and telephone numbers
Financial Data such as your bank account and payment card details
Transaction Data such as the payments to and from you and other details of products and services you have purchased from us.
Technical Data such as your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data such as information about how you use our website, products and services.
Marketing and Communications Data such as your preferences in receiving marketing from us and our third parties and your communication preferences.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If You Do not Provide Personal Data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you do not provide that data when requested, we may not be able to perform the contract we have or are trying to enter with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with Storm Marine, but we will notify you if this is the case at the time.
How We Collect Data
We use different methods to collect data from and about you including through:
You may give us your data by filling in forms or by corresponding with us by post, phone, email or otherwise.
This includes personal data you provide when you apply for our products or services; create an account on our website; subscribe to our service or publications; request marketing to be sent to you; enter a competition, promotion or survey; or give us feedback or contact us.
Recipients of your Personal Data
When using our website, you may receive information from third parties with whom we collaborate to offer you certain services. This may include OEM equipment manufacturers who will provide warranty and after sales service on components of your RIB or inflatable, fraud detection and prevention entities and payment processing companies. Your connection and browsing data may also be transferred to Google Analytics.
How Long We Keep Data
We will keep your data for as long as you remain a customer but also for a period of ten (10) years following your last order, to answer any questions, complaints or for the purpose of warranty provision. We may also keep your data for research or statistical analysis and in this case, your data will be anonymised and may be kept for longer than ten (10) years.
Automated Technology
When you visit our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Further details on cookies can be found on our Cookie Policy page.
Third Parties or Public Sources
We will receive personal data about you from various third parties and public sources including those below:
Analytics providers
Advertising networks
Search information providers
Contact, financial and transaction data from providers of technical, payment and delivery services.
Identity and Contact Data from data brokers or aggregators.
Identity and Contact Data from publicly available sources.
How We Use Your Data
We will only use your personal data when the law allows us to. Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Your Legal Rights
You have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing(see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we a re processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
If you want us to establish the data's accuracy.
Where our use of the data is unlawful but you do not want us to erase it.
Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Personalised Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We may use your Identity, Contact, Technical, Usage and Profile Data to establish what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you and forms the basis of our marketing initiatives to customers. You will receive marketing communications from us if you have requested information from us or purchased from us and you have not opted out of receiving that marketing.
Third-party Marketing
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
Opting Out
You can ask us or third parties to stop sending you marketing messages by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.
Change of Purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Personal Data Disclosure
We may share your personal data with internal and external third parties. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We may be obliged under UK Legislation to provide your personal data to financial crime and law enforcement agencies. In such occasions, we may not be able to inform you that we have done so.
Security
The Storm website Site has appropriate security measures to prevent any loss, use or unauthorised access, modification or disclosure of your Personal Data. All personal data collected is saved on servers hosted by Shopify Inc.